Planned outage or fault? Where to report it
A planned outage is announced in advance and has a set time window. A fault starts without warning and its end time is usually the crew's estimate. Report a power outage to the local distribution company on 186 and a gas outage on 187. For water, call the city's water utility or municipality; many use 185.
Planned outage
The utility cuts power or water for a set window to do maintenance, renew the network or connect new customers, and publishes it beforehand. Turkish electricity regulation calls these "notified outages". The notice lists the start and end time, district and neighbourhood; some companies also name the streets.
How early they appear depends on the company. Aydem (ADM and GDZ) lists eight days ahead, SEDAŞ adds records three days before the outage, and the CK Enerji companies (BEDAŞ, Akdeniz, Çamlıbel) publish three days ahead.
A planned outage can be cancelled or moved. Query reads the utility's list at regular intervals. If a record disappears before it starts, Query treats it as cancelled and stops showing it; if the time changes, the new time is shown.
Fault
A fault is not announced: a broken line, a burnt transformer, a pipe damaged during digging. Electricity regulation calls it an "unnotified outage".
Most utilities do not publish faults as a list. In electricity, the companies whose fault list we can read are Aydem and CK Enerji. Some water utilities publish faults too. The end time on these lists is an estimate and changes often. When the utility gives no end time, Query says "no estimated end given".
On Query the badge colour tells you the type: amber for planned work, red for an ongoing fault, grey for a resolved record.
Where to report an outage
- Electricity: your area's distribution company, 186. The supplier that sends your bill and the distribution company that runs the network are different companies; outages and faults go to the distribution company. Many distribution companies also have a WhatsApp line and an online fault form.
- Natural gas: 187. Call this number if you smell gas or have no gas. To find your company, see the gas distributor guide.
- Water: the city's water utility or municipality. Many utilities, such as İSKİ and İZSU, use 185 for faults. Smaller municipalities may have their own number.
- Internet: your provider's customer service. Most providers do not publish a fault list; for now Query only has Türksat Kablonet faults.
Every place page on Query has a source box with the responsible utility, its official lookup page and its fault line. For example, pick your province on the power outages page.
Before you call
Check whether an outage has already been announced for your area. If it has, the end time is on the notice.
If your neighbours have power and only your home does not, the problem may be in the building's wiring or your fuse box.
When you report, give your address, when the outage started, and whether it affects only your building or the whole street.
Long power outages and compensation
Turkey's electricity quality regulation (Elektrik Piyasasında Dağıtım ve Perakende Satış Faaliyetlerine İlişkin Kalite Yönetmeliği) provides compensation for a single long outage and for outages that exceed a yearly threshold. It is paid without an application. Distribution companies must offer a compensation lookup on their website.
Thresholds and amounts depend on whether the area is urban, semi-urban or rural, on the subscription and on the cause of the outage. Query does not calculate amounts; use your distribution company's lookup.
We have not looked into compensation rules for water and gas outages. Ask your utility.
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